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Returns

RETURNS

Phare will accept returns within 14 days of purchase. Please ensure your items are returned new and unused and meet the conditions outlined below. If your item does not meet these conditions it will be returned to you at your cost.  If you have any questions regarding our returns policy please email customercare@phare.com.au.

 

CONSUMER GUARANTEES

Phare will provide you with a full refund if the product you purchased from us on line via the internet:

- Is faulty, not of acceptable quality, or unsafe; or
- Does not match descriptions made on the Site, or given to you by any Phare representative

Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for repair, replacement or refund. If a product that you have purchased from us meets this description, please contact Customer Care for a Return Authorization number (RA#) as soon as you become aware.

CHANGE OF MIND RETURNS

A "change of mind" return means any return for a product that is correctly described, is safe, of acceptable quality and not faulty.

Phare will accept “change of mind” returns for all full priced products purchased online if the Product(s) comply with the following return conditions. All products returned will be inspected upon receipt by Phare to verify they comply with the following return conditions.

Products returned must include the original parcel, the original box and all related accessories included when You opened the parcel, such as: dust bag(s), replacement tap-heels, sticker protecting the front part of the sole, instruction booklets etc. If not, your return will not be accepted.

Returns will only be accepted for products unused and in their original condition. In particular, the outsole of the shoes must be unmarked and in perfect condition. Shoes are to be tried on a clean and carpeted surface and with the protective sticker in place on the front part of the outsole until you are certain to keep them.

In addition, you agree to take particular care when packing the products to be returned. Returns will only be accepted if the packaging of the said products is undamaged and intact.

Phare reserves the right to refuse any return on merchandise that appears to have been worn, damaged, soiled, altered or anything Phare reasonably believes that has been used, or if the returned products have been damaged due to improper packing. Phare may also accept the return but only with a partial refund (price reduced with repair or replacement costs).

If your return package is not accepted, it will be sent back to you at your expense and no refund will be granted.

A Return Authorization number (RA#) must be requested within 14 days of receipt of order. Returns must be posted back to Phare head office within 7 days of issue of your RA# at your own expense.

PRODUCTS THE SUBJECT OF A "SALE"
Sale items are not eligible for "change of mind" return. We do not issue refunds on any discounted items including any promotional discounts.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

PRODUCTS THE SUBJECT OF A "SALE"

Sale items are not eligible for "change of mind" return. We do not issue refunds on any discounted items including any promotional discounts.

EXCHANGES

Phare does not accept exchanges for items purchased online. If you would like to exchange an item for another size or a different style we recommend you re-purchase the new item and return the original item for a refund.

REFUNDS

Returns require up to 5 business days to be processed once received. Once a return has been successfully processed the original payment method will be refunded in full for the value of the item(s) returned excluding any discounts or special offers received and any shipping costs associated with the order.
Refunds can only be issued for full priced items purchased online and “change of mind” returns must comply with the returns policy. Once your refund has been processed, depending on your financial institution, please allow up to 5 business days for the funds to appear back into your account.
In the scenario that your return is not approved for refund, Customer Care will contact you.

DUTIES & TAXES

Phare is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. If an international order is rejected by the customer or the customer is unable to accept the delivery and duties and taxes have already been paid by the customer, Phare will not be able to refund the duties and taxes. Please contact your local customs offices for more information regarding duties and taxes.

TO RETURN AN ITEM

If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. To register for a return; please contact customer care for a return authorization number and fill in a return form and send item back with all completed paperwork.
The item(s) must be wrapped in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7days of requesting a return.

Phare
Attn: Customer Care - Returns
Po Box 447 South Yarra, VIC
Australia, 3141

Once Customer Care receives your return, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, your order will be refunded or a gift card will be issued depending on the terms of original sale. In the scenario that the return is unsuccessful, Customer Care will contact you. For more information regarding returns, please contact Customer Care.

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